HorizonHousehold Order & Shipping Policy

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Welcome to HorizonHousehold, where we take pride in delivering your groceries with care and precision. Our order and shipping policies are designed to give you full confidence in every purchase, from checkout to doorstep.

Order Processing

Every order placed at HorizonHousehold is handled with prompt attention. We process all orders within 1–2 business days (Monday through Friday, excluding Canadian statutory holidays). For orders submitted before 2:00 PM Eastern Time, we aim to dispatch them on the same business day. Once your order ships, you will receive a confirmation email containing a unique tracking number so you can follow its journey in real time.

Domestic Shipping (Canada)

We offer several shipping options to suit your schedule. Delivery timelines begin after your order has been dispatched from our facility. All prices are in CAD.

Method	Delivery Time	Cost (CAD)
Standard Shipping	7–12 business days	CC$1
Expedited Shipping	2–3 business days	CC$1
Overnight Shipping	Next business day	CC$1
Free Standard	7–12 business days	FREE

Please note that delivery estimates are based on business days and may be longer during high-volume periods such as holidays or severe weather events. Shipping is available to all Canadian provinces and territories.

International Shipping

HorizonHousehold proudly ships to the United States, the United Kingdom, Australia, and select European Union countries. International orders are typically delivered within 7–14 business days after dispatch. Please be aware that any import duties, customs fees, or local taxes are the responsibility of the recipient and are not included in the purchase price or shipping cost.

Order Tracking

We believe in full transparency. A tracking number will be emailed to you as soon as your order is dispatched. If you haven't seen an update within 3 business days of receiving your order confirmation, please reach out to our customer support team for assistance.

Address Changes

If you need to update your shipping address, please notify us within 1 hour of placing your order by emailing us with your order number. While we will do our best to accommodate changes made after that window, we cannot guarantee that the address can be modified once the order enters processing.